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Universal queue : ウィキペディア英語版 | Universal queue
Universal queue or UQ is a relatively advanced concept in contact center design whereby multiple communications channels (such as telephone, fax and email) are integrated into a single 'universal queue' to standardize processing and handling. ==Benefits== The immediate benefits of UQ include standardised routing, recording, handling, reporting, and management of all communications in a contact center (or across an entire organisation). The immediate benefits may in turn result in others, such as increased sales, reduced overheads, cost savings and an improvement in relationships with customers and suppliers.
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Universal queue」の詳細全文を読む
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